Frequently Asked Questions
How soon will i see results?
Most people begin noticing smoother, more hydrated skin and stronger nails within 2–3 weeks. Improved skin radiance, hair growth, and greater joint comfort are commonly noticed around 4–6 weeks with consistent use.
What can i mix my collagen powder with?
It’s completely flavourless and dissolves instantly, so you can add it to any drink you like — hot or cold, like water, coffee, or tea. You can also mix it into smoothies or even foods like yoghurt, smoothies or oats.
How do i take it for the best results?
Take 1 scoop daily and use it consistently as part of your routine. With regular daily use, many people begin noticing improvements in as little as 2 weeks.
What type of collagen is in this?
Each scoop contains a multi collagen blend of Types I, II, III, V, and X, carefully selected to support skin elasticity, hair and nail strength, joint health, gut support and much more. The collagen peptides are broken down into an easy to mix powder for better absorption, giving your body maximum benefits with every scoop.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost & how long does it take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a Risk-Free 30 Day Money Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hercarebeautyco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.