Frequently Asked Questions
When will i start seeing results?
Many people notice smoother, more hydrated skin instantly after the first use. With consistent use, users report seeing visible results in as little as seven days.
Will this work for my skin?
Yes. The Calcium Balm is designed for all skin types, including sensitive and mature skin. The balm melts into the skin to help improve the appearance of fine lines, texture, and firmness without feeling heavy or greasy.
Does this help with droopy eyes and dark circles?
Absolutely. The Calcium Balm is designed to target the look of droopy eyes, puffiness, and dark circles. Many people notice the eye area appearing smoother, brighter, and more refreshed, helping you look more awake and confident.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a Risk-Free 30 Day Money Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hercarebeautyco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.