Frequently Asked Questions
What are the key ingredients?
Collagen GlowMask™ is powered by a blend of medically approved skincare ingredients designed to hydrate, brighten, and improve the appearance of aging skin.
Collagen Extract helps support firmer, smoother-looking skin while softening the appearance of fine lines.
Niacinamide helps brighten uneven skin tone and reduce the look of dark spots.
Hyaluronic Acid deeply hydrates and plumps the skin.
Ceramide NP helps strengthen the skin barrier and lock in moisture.
Glycerin helps draw moisture into the skin to keep it soft and hydrated.
How long till i see results?
Many users report seeing instant improvements after just one use, waking up to skin that looks noticeably smoother, brighter, and more hydrated.
How often should i use my GlowMask™
For best results, use GlowMask™ 2–3 times per week as the final step in your nighttime skincare routine to maintain smoother, brighter, and healthier looking skin.
Does this work on sensitive skin?
Yes, our formula is designed to be gentle on the skin while delivering visible results, making it suitable for most skin types, including sensitive skin.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost & how long does it take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a Risk-Free 30 Day Money Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hercarebeautyco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.