Frequently Asked Questions
How does the ThermaRelief™ relieve period pain?
The ThermaRelief™ uses targeted heat therapy to relax the uterine muscles (the root cause of period cramps) while increasing blood circulation to the area. This helps ease tension and reduce pain instantly, providing fast, soothing relief when you need it most.
Is it safe to wear under my clothes?
Absolutely. The ThermaRelief™ is designed with a skin-safe heating system that delivers gentle, consistent warmth — allowing you to wear it comfortably and discreetly under your clothes throughout the day.
How long does the battery last?
Battery life lasts around 100 minutes.
How long should i use my ThermaRelief™ for?
Most women report using the ThermaRelief™ for 20-30 minutes. We also recommend using the ThermaRelief™ for around 30 minutes at a time.
Will the ThermaRelief™ fit me ?
Yes. The ThermaRelief™ features an adjustable waistband designed to comfortably fit most body shapes and sizes, ensuring a secure and personalised fit.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost & how long does it take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a Risk-Free 30 Day Money Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hercarebeautyco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.